Buying your piece should be as easy as wearing it. Here is how our shipping and returns work.
Shipping
We prepare every order calmly and send it with care.
- You choose how to receive it. At checkout you will see several shipping options with different prices and delivery times: from the most affordable to the fastest. The cost and time depend on your destination (mainland or islands) and the option you choose, and we show them clearly before you pay.
- Free shipping over 50 €.
- Made-to-order pieces. Some jewellery is crafted once you order. It is marked on the product page as “Made to order”, with an estimated 15 to 20 days.
- Free pickup in Málaga. You can collect your order with no shipping cost at our Málaga pickup point, by appointment. Choose it at checkout.
- Tracking. Once your order ships, you will receive an email with the tracking number so you can follow it at any time.
Returns & exchanges
If your piece is not quite what you pictured, you have 14 days.
- Window. You have 14 calendar days from receiving your order to request a return (right of withdrawal), with no need to give a reason.
- Conditions. The piece must be unworn and in its original packaging. For hygiene reasons, sealed products cannot be returned once opened.
- Earrings. They are shipped sealed and, for hygiene reasons, cannot be returned once the seal has been opened.
- How to do it. Email us at [email protected] with your order number, or use the Returns section in your account. We will guide you in no time.
- Return shipping cost. Return shipping is paid by the customer, unless the piece arrives faulty or is not as ordered, in which case we cover it.
- Refund. Once we receive and check the piece, we refund your original payment method within a maximum of 14 days.
- Faulty item. If you find a manufacturing defect, contact us: under the legal guarantee of conformity we will repair, replace or refund it, at no cost to you.
This information complements our Terms and conditions of sale, which prevail regarding your legal rights.
Frequently asked questions
How much does shipping cost and how long does it take?
It depends on the option you choose at checkout and your destination (mainland or islands). We show you several options —cheaper or faster— with their price and delivery time before you confirm. Shipping is free over 50 €.
What does “made to order” mean?
It means that piece is crafted once you order it; we do not keep it in physical stock. It takes a little longer (15 to 20 days), but it reaches you freshly made. We always mark it on the product page.
Can I collect my order in person?
Yes, in Málaga, with no shipping cost and by appointment. Just choose that option at checkout.
Do you ship to the Canary Islands, Balearics, Ceuta and Melilla?
Yes. The price is calculated by destination and you will see it at checkout. For shipping outside Spain, email us at [email protected] and we will help you.
Will the jewellery tarnish with water or sweat?
No. Our pieces are made of stainless steel with 18K gold PVD plating: water-resistant, hypoallergenic and made for everyday wear.
How many days do I have to return?
14 calendar days from receiving your order, with no need to give a reason.
Who pays for return shipping?
The customer, unless the piece arrives faulty or is not the one you ordered; in that case we cover it.
Can I change a ring size?
Yes. Email us at [email protected] within 14 days and we will sort it out.
When will I get my refund?
Within a maximum of 14 days from when we receive and check the piece, to your original payment method.
Which payment methods do you accept?
Card, PayPal and Google Pay. All payments are secure and encrypted.
